18 Oct '16, 7pm

Malaysians unhappy with Samsung’s Note7 refund/exchange program [Article]...

Malaysians unhappy with Samsung’s Note7 refund/exchange program [Article]...

Samsung Electronics announced a global recall of the Galaxy Note7 following on-going reports of fire and explosion caused by the smartphone’s battery. After a failed attempt to fix the battery problem, Samsung is now asking users to power down their Note7 immediately and stop using it. In Malaysia, the recall program was announced on 12 October where Malaysian are given the option to exchange their Note7 for a Galaxy S7 edge or get a full refund for the price they paid for the Note7. Unfortunately, a Malay Mail survey revealed that a number of the 8,000 Note7 users in the country were unhappy with the compensation scheme announced by Samsung Malaysia Electronics. Malaysian Note7 users who choose to exchange their smartphone to a Galaxy S7 edge will receive a cashback of RM300 via bank transfer. Samsung Malaysia said the cashback process must be accompanied with a copy of I...

Full article: http://www.malaysianwireless.com/2016/10/malaysians-unhap...

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