29 Sep '15, 11am

[Article] NICE Systems: Celcom Customer Service Satisfaction improved...

“The NICE solution helps Celcom create perfect experiences by proactively reaching out to customers to ensure the highest level of satisfaction with its services. Our closed-loop feedback technology delivers data directly to frontline employees, which in turn means faster responses and greater retention success,” said Raghav Sahgal, President of NICE Asia Pacific. “The success of the solution is clear – Celcom has already increased its NPS scores by 15-16 points across the board within just six months of launch.”

Full article: http://www.malaysianwireless.com/2015/09/nice-systems-cel...

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