30 Mar '15, 9am

Frost & Sullivan: Celcom customers most loyal, U Mobile most recommended Telco

Frost & Sullivan: Celcom customers most loyal, U Mobile most recommended Telco

“These companies are the ones that have been voted highest by their own customers when it comes to delighting them. Therefore, there are instances where there are more than one company recognized for Excellence in Customer Experience in the same category,” he said, adding that therefore, there are other categories where no company made it to the “Band of Champions” based on their scores.

Full article: http://www.malaysianwireless.com/2015/03/frost-sullivan-c...

Tweets

Google’s Mobile Algorithm Puts Customers First [#SESMiami]

Google’s Mobile Algorithm Puts Customers First ...

searchenginewatch.com 26 Mar '15, 4pm

The Ritz-Carlton's customer service model is a pyramid, with consumer expectations at the base, requests in the middle, an...

OPPO on GST: “So what? We’re absorbing the 6% for our customers”

OPPO on GST: “So what? We’re absorbing the 6% f...

vernonchan.com 31 Mar '15, 9pm

William Fang, CEO of OPPO Malaysia said in a statement that OPPO realises how concerned Malaysians are about their spendin...