29 Jul '16, 3am

JD Power 2016 Malaysia Customer Service Index – more emphasis on service advisors; Toyota top...

According to the J.D. Power 2016 Malaysia Customer Service Index (CSI) Study, service advisors play a pivotal role in determining the level of customer satisfaction. “The saying, ‘You only get one chance to make a good first impression,’ is a very accurate description of the customer-service advisor interaction,” said Rajaswaran Tharmalingam, the country head of Malaysia for J.D. Power. “With the stresses of modern living, Malaysian car owners are clearly more time-constrained and demand to complete this important but time-consuming errand in a hassle-free manner. Hence, it is critical for dealerships to ensure they have the right ratio of service advisors who exhibit high quality customer-handling skills to meet customers’ expectations,” he added. The study, which now enters its 14th year, is based on responses from 3,257 new-vehicle owners who purchased their mass market...

Full article: http://paultan.org/2016/07/29/jd-power-2016-malaysia-cust...

Tweets

Introducing the @Arsenal 2016/17 away & third k...

jdsports.co.uk 30 Jul '16, 3am

Gift Cards £5 - £300 The ultimate gift card is the only gift card you need. Available in over 500 stores across the countr...

The 2016 Top Programming Languages

spectrum.ieee.org 30 Jul '16, 3am

Welcome to IEEE Spectrum ’s third interactive ranking of the most popular programming languages. As it’s impossible to loo...

The 2016 Top Programming Languages

spectrum.ieee.org 28 Jul '16, 1pm

Welcome to IEEE Spectrum ’s third interactive ranking of the most popular programming languages. As it’s impossible to loo...

Social Media For Better Customer Service

Social Media For Better Customer Service

searchenginepeople.com 05 Aug '16, 12pm

One method is to allow each team members to work with the other team to learn how they operate. The policies you bring in ...

#ThisIsTheCap that represents a city, a culture...

jdsports.co.uk 29 Jul '16, 10am

Gift Cards £5 - £300 The ultimate gift card is the only gift card you need. Available in over 500 stores across the countr...

If you need a domain, @Namedotcom is pretty ama...

name.com 05 Aug '16, 1pm

Name.com is an ICANN-accredited domain name registrar. In addition to great pricing and a commitment to world-class custom...

Interactive: The Top Programming Languages 2016

spectrum.ieee.org 30 Jul '16, 9am

Interactive: The Top Programming Languages 2016 Find the programming languages that are most important to you By Nick Diak...

Blackpool Transport helps town achieve WorldHost recognition status!

Blackpool Transport helps town achieve WorldHos...

blackpooltransport.com 29 Jul '16, 2pm

Blackpool Transport Helps Town Achieve WorldHost Recognition Status For Excellent Customer Service Published on 29/07/2016...

Delphi tests self-driving car service in Singapore

theverge.com 01 Aug '16, 4am

If you find yourself traveling to the city-state of Singapore this year, you may be able to book a ride in a self-driven A...

Are you ready to rock? LYNX will be providing s...

golynx.com 28 Jul '16, 1pm

LYNX will be providing shuttle service for the Guns N' Roses Concert. The event will be held at the Camping World Stadium ...