29 Jun '18, 9am

Why we spent another RM40K to improve a product that was already selling very well

Why we spent another RM40K to improve a product that was already selling very well

Why we spent another RM40K to improve a product that was already selling very well Posted on June 29, 2018 admin I’ve made a lot of mistakes building the first Colony @ KLCC. Sure so far it’s looking like a commercial success but boy the list of things that I felt like I could have done better is long. An example would be our cafe area. I underestimated how full the cafe would get during lunch hour now that we’re at higher occupancy levels… and now the cafe gets so full, during lunch the team would sometimes just eat behind the reception. There are some mistakes that I’ve made that are obvious and some that aren’t. The trick is trying to figure out the latter. So we relentlessly seek feedback from our guests and put them all in an action plan. Some of the things are small so it’s easy to fix, some.. not so small which made me ponder a little longer. Here’s the story of one...

Full article: http://www.timothytiah.com/2018/06/29/why-we-spent-anothe...

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